Refund & Returns Policy

At Feel Senza, every order is prepared and packed with great care and attention to detail. Because we take the time to ensure each item meets our standards before it reaches you, it may occasionally take a little longer before your order is shipped. We appreciate your patience and trust in us.

We stand behind everything we offer, and your satisfaction is at the heart of what we do.

Our Hassle-Free Refund Promise

We want you to shop with complete confidence. That's why we offer a simple, hassle-free refund within 60 days of your purchase. If your order isn't everything you hoped it would be, you're welcome to request a refund — no complicated procedures, no unnecessary questions. Just reach out to our team and we'll personally guide you through the process from start to finish.

Cancelling Your Order

We understand that sometimes plans change. You may cancel your order within 1 hour of placing it, free of charge. After this short window, our team immediately begins processing and preparing your order for shipment, which means cancellation is unfortunately no longer possible.

Please note: Once your order has been shipped, we are unable to stop, redirect, or cancel the shipment. However, once your order arrives, you are always welcome to return it in line with the terms below.

Returns

If you'd like to return an item, you may do so within 60 days of purchase. To be eligible for a return, items should be returned in their original condition.

Please note that customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable and insured shipping method, as Feel Senza cannot be held responsible for returns that are lost, delayed, or damaged in transit. Return shipping costs are non-refundable.

Your Refund

Once we have received and inspected your returned item, we will process your refund promptly to your original payment method. You will receive a confirmation email the moment your refund has been issued. Please allow a few business days for the amount to appear in your account, as processing times may vary depending on your bank or payment provider.

Here to Help

Our customer care team is always happy to assist you. To start a return or refund, or if you have any questions at all, simply contact us at info@feel-senza.com with your order number, and we'll take care of the rest.

At Feel Senza, your experience matters to us — and we're committed to making every step feel effortless.